Privacy Policy

Last updated: 13 September 2026

Humrahi Foundation ("Humrahi", "we", "us") is a registered NGO based in Siliguri, West Bengal. We respect your privacy and collect only the information we genuinely need to run our programmes, process donations, and stay in touch. This policy explains what we collect, why, and the choices you have under the Digital Personal Data Protection Act, 2023 (the "DPDP Act").

1. What we collect

We collect personal data only when you choose to give it to us, for example when you donate, volunteer, subscribe, or contact us. This may include:

• Contact details: name, phone number, email address, and city.
• Donation details: amount, payment reference, and (where you want an 80G receipt) your PAN. Card and bank details are handled by our payment partner, not stored by us.
• Volunteer details: your areas of interest and availability.
• Website usage: only if you accept our cookie banner, analytics about pages viewed and referring sites via Plausible (cookieless) and Google Analytics. Nothing is collected until you opt in (see Cookies below).

2. Why we use it

• To process your donation and issue a receipt and 80G certificate.
• To coordinate volunteering and respond to your messages.
• To send updates you've asked for, such as our newsletter (you can opt out any time).
• To meet legal, tax and audit obligations.

We process your data on the basis of your consent or to fulfil a request you've made. We do not use it for any purpose you wouldn't reasonably expect.

3. Cookies & tracking

We keep tracking to a minimum:

• We set no advertising or cross-site tracking cookies.
• We store your cookie-banner choice in your browser's local storage (not a cookie, and never sent to us) so we don't ask again.
• If you click Accept, we load Plausible, a privacy-friendly analytics tool that is cookieless and does not track you across sites, and Google Analytics, which sets first-party cookies (such as _ga) to count returning visitors. Neither is used for advertising. If you decline, no analytics loads.
• Embedded videos play via YouTube's no-cookie domain, and only after you click play. Links to Facebook, Instagram and our Substack take you to those third-party services, which have their own privacy policies.

You can change your mind any time by clearing this site's storage in your browser.

4. Sharing

We do not sell your personal data. We share it only with:

• our payment gateway, to process donations;
• service providers (such as email or analytics tools) acting on our instructions; and
• government authorities, where the law requires it.

5. Keeping it safe & how long we keep it

We store personal data securely and limit access to people who need it. We keep it only as long as necessary for the purpose it was collected or as required by tax and audit law, after which it is deleted.

6. Your rights under the DPDP Act

As a Data Principal, you have the right to:

• access a summary of the personal data we hold about you and how we process it;
• ask us to correct or update inaccurate or incomplete data;
• ask us to erase your data when it is no longer needed;
• withdraw your consent at any time; and
• nominate another person to exercise these rights on your behalf.

To exercise any of these rights, email us at a@myhumrahi.org.

7. Children's data

We do not knowingly collect personal data of children under 18 without verifiable consent from a parent or guardian. Beneficiary children in our programmes are documented only with the consent of their guardians.

8. Field data: household profiles in relief work

Our disaster-relief work involves a second, separate kind of data collection from anything on this website, and it is the most sensitive thing we handle. In the phase that follows emergency relief we sit with affected households and record a profile: who is in the family, what each working-age member can do and has done before, which children were in school, what older or unwell members need in the way of care, and whether the family would consider relocating. The purpose is to be able to introduce that household to someone who can offer work, schooling or support — nothing else.

Because this covers health information, children's schooling and a family's intentions about where they live, we hold ourselves to specific limits, and we publish them before the collection starts rather than after:

• Nobody is surveyed without first being told what the questions are for, who will see the answers, and what happens if they decline. Declining never affects what relief a household receives.
• A child's details are recorded only with a guardian's consent given in person, and never as a record of their own.
• A profile is shared with an employer, industry body or other organisation only where that household has agreed to that specific sharing. They may agree to part of it and refuse the rest.
• The relocation question exists so we know what opportunities to look for. It is not a scheme and it is not labour recruitment, and no answer to it is passed to anyone who is hiring unless the household has asked us to.
• A household may have its profile deleted at any time, including after it has been shared, and we will notify whoever received it.
• Anything we publish from this work is aggregate. Individual profiles are never used as case studies or fundraising material, and no beneficiary is named on this website.

Humrahi Foundation is the data fiduciary for these records and is answerable for them under the DPDP Act, including where a partner organisation assists with the fieldwork. The rights set out in section 6 apply to them in full. As of the date above this collection has not begun in any location; when it does, it runs under these terms. Concerns are welcome at the grievance contact below, and are more useful to us before the work starts than after.

9. Grievance contact

If you have any concern about how we handle your data, contact our grievance officer:

• Grievance Officer: Ankit Mahato, Humrahi Foundation
• Email: a@myhumrahi.org
• Phone: +91 77977 07700
• Address: Parameshwar Niwas, Gudiya Jote, Matigara, Siliguri, Darjeeling district, West Bengal – 734010

10. Changes to this policy

We may update this policy from time to time. The "last updated" date above will always show the current version.